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Mark Hodges

Chief Operating Officer (COO)

Mark Hodges is an experienced technology executive who provides effective and inspiring leadership for all Telocyte programs and services
 
Born in 1952 in London UK, Mark Hodges obtained his BSc in Mechanical Engineering from Central London Polytechnic and then joined Marconi Avionics in Rochester, Kent, as a development engineer within the Airborne Display Division. During his ten years with Marconi Avionics he worked on many diverse and complex product development initiatives for a variety of aerospace and defense companies and gained substantial experience in project and program management. He also utilized computer aided engineering and design tools (CAE/CAD) as a regular part of the product development process. 
 
Based on this experience he joined GE Calma a leading vendor of CAE & CAD tools as an application engineer and supported many of their UK and European customers. Following the acquisition of GE Calma by Prime/Computervision Inc. he became the manager of their hardware a software services business in the UK and northern Europe and had responsibility for the operational efficiency of a large team of field service engineers, spare parts distribution and management and maintenance contract revenues. After a number of successful years in this role he was asked to become the Program Manager for Computervision’s largest customer Airbus Industries. In this role he was responsible for the implementation of their global concurrent engineering initiative which included the deployment of CAD, CAE & PLM (Product Lifecycle Management) tools across all of their engineering sites in the UK, Germany, France, Italy and Spain.
 
Following the acquisition of Computervision by PTC Inc. he held a variety of senior positions in Sales, Marketing and Consulting services before becoming the companies Chief Customer Officer. In this role he had responsibility for the global customer support organization with more than 500 engineers operating out of 15 worldwide support center locations delivering contract services to 25,000 customers. In addition, he maintained strong relationships with key strategic customers operating in the Automotive, Aerospace, High Technology, Retail and Heavy Equipment industries and implemented global processes to ensure that customer issues could be escalated and resolved as efficiently as possible and with minimum customer disruption. Success in this role led to increased responsibilities for corporate operations and culminated in 2008 with a short term role as General Manager for China Operations (based in Shanghai). He also chaired the company’s Operations Council, a multi discipline group of senior managers focused specifically at improving operational efficiency, business process improvement and management of complex cross functional programs.
 
Mark Hodges retired from PTC Inc. in late 2014 and has been working with Telocyte since then to help formulate their business strategy, to plan and deliver corporate programs and to manage successful partner relationships.

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